Crisp Chat

Summary: Crisp is an all-in-one business messaging platform that lets us speak with website visitors.

Crisp is an all-in-one business messaging platform designed to enhance customer experience and improve engagement. It assembles teams, conversations, data, and knowledge in one place, making it easier to manage customer relationships.

Key features include:

• Shared Inbox: Centralises all your conversations, from live chat, emails, and social media DMs to WhatsApp and phone calls, providing a unified platform for customer interaction. This feature allows teams to collaborate seamlessly to deliver outstanding customer service.
• CRM: Crisp includes a built-in CRM that helps businesses manage customer relationships more effectively.
• Co-Browsing: This feature enables support agents to guide customers in real-time by browsing alongside them on the website, enhancing the overall customer support experience.
• Campaigns: Crisp allows you to target customers with specific emails and in-app messages, thus helping in retargeting efforts.
• Chatbot: Automated bots can be used to manage the sales pipeline, answering customer queries and freeing up human agents for more complex tasks.
• Widget: The Crisp chat widget can be easily integrated into your website or app, offering customers a convenient way to get in touch.
• Knowledge Base: A centralized repository of information, this feature aids in customer self-service and can significantly reduce support requests.

In addition, Crisp also offers MagicReply, a Virtual Assistant for Customer Service powered by AI. The platform is utilized by various businesses for customer support, sales, and marketing activities. It’s also compatible with numerous integrations to streamline your customer communication process. Crisp offers a 14-day free trial with no credit card required.